Creating Opportunities
for Buyers


We want all our customers to be delighted with the service they receive from us. Therefore, we’d like to hear from you if you’re having difficulties during the buying process so that we can deal with any issues promptly.

In the first instance, please contact your Sales Executive who’ll give you
details of who to contact and our procedures.

/ Step-by-Step Buying Process

Assess how much you can afford

What you can afford depends on what you currently earn and what you spend. It’s about assessing your incoming versus outgoing money.

So your first step in working out what you can afford should always be to draw up a realistic budget showing what money is coming in and what will still need to go out once you take out your home loan.

Complete a reservation agreement and pay your deposit

The reservation fee will vary depending on the size, type or price of your property but is typically between $1,000 and $5,000. Reservation is carried out at the Sales & Marketing Suite.

Appoint your legal advisor

You should appoint a legal advisor to carry out legal formalities and look after your interests. You will need to advise your solicitor of the reservation period. If you have a house to sell you should inform your legal advisor of this as they will have to apply for title deeds. Once appointed, please provide the details of your legal advisor to the Sales Executive Team.

Draft contract, conveyance plan and any other relevant documentation sent to your legal advisor

This will be specific to the property you are purchasing and will outline the legal requirements of the transaction.

Find your mortgage broker

Once you have applied for your mortgage, send the Sales Team details of your application. You may want to chase up any referees that are required for your mortgage application.

Confirm your mortgage offer

Check your mortgage offer, sign it and return it to your lender. Confirm with your legal advisor and our Sales Team that your mortgage offer has been received and that you have accepted the offer.

Contact your legal advisor to discuss the contract

You will need to:

• Agree how to pay the deposit when you exchange (this will be 10% of the purchase price)
• Sign the contract ready to exchange
• Agree how to pay the balance of the purchase cost on completion

Legal advisor exchanges contracts with our solicitor and pays deposit

At this point the buyer and seller are legally bound by the terms of the contract. Upon exchange you will be introduced to your Customer Relations Team. The team will now be your dedicated point of contact from this point until completion. Depending on the stage of construction a specific completion date will be agreed or you will wait for notice for completion to be served to your solicitor, at which point a date can be agreed within the notice period.

Arrange the move

You can either do this yourself by hiring a self drive van or get a quote from a specialist removals company. Doing the move yourself will cost less but don’t underestimate the time and effort required to move home. If you choose to use a removals company, confirm what the quote includes, i.e. packing boxes, doing the unpacking/packing, insurance etc. A number of websites are available with contact details for removals companies.

Arrange storage facilities if necessary

You can search the web for storage companies within your area. Minimise your removals and/or storage requirements by throwing out anything you don’t use anymore. Arrange a skip bin if necessary.

Prepare for a change of address

There is a whole range of people and organisations that need to be told about your move including your doctor, utility companies, banks, insurance companies, schools etc. There are a number of useful websites that can help you through this process.

Welcome home!

• Confirm arrangements with the removals company
• Cancel deliveries of milk and newspapers and other services
• Arrange a plumber/electrician to disconnect relevant appliances
• Make arrangements for pets. The  site has advice for this.
• If you are doing the packing yourself, start packing non-essential items